Trade Dispatch Coordinator
The Wilson Companies The Wilson Companies Stow, OH Stow, OH Full-time Full-time $23 - $25 an hour $23 - $25 an hour 2 days ago 2 days ago 2 days ago Full Job Description Wilson Plumbing, Heating, Cooling and Electrical the leading full service home service business in the area.
Third generation family owned and operated since 1958, we are able to offer a warm growth environment with a work life balance second to none.
We focus on the residential home market for Heating, Cooling, Plumbing and Electrical services.
Providing a HVAC and Plumbing contractor we provide homeowners 100% Satisfaction Guaranteed services.
Our team is professional and experienced to meet any challenge, in the past 60
years we have seen some unbelievable challenges overcome by our technicians across multiple divisions.
We value our employees and provide a working environment where your efforts are recognized, valued and rewarded!! Some of the best benefits for our team include:
Highly competitive pay rates Career development trainings Opportunity for growth and advancement Two weeks of paid vacation in your first year Cell Phone reimbursement Health, Dental and vision insurance 401(k) Company Vehicles Paid Holidays Bonuses Company provided iPads for work Company provided uniforms The Trade Dispatch Coordinator supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls.
This role requires the Trade Dispatch Coordinator to think critically to ensure they are dispatching the best fit technician for the call.
If an issue arises, the Trade Dispatch Coordinator will work diligently to solve the problem, to the customers satisfaction.
As part of this responsibility, the Trade Dispatch Coordinator will develop and manage reports, and interact with field personnel to schedule calls efficiently.
A successful Trade Dispatch Coordinator must have the ability to function as a part of a team and be able to think creatively and critically.
The Trade Dispatch Coordinator must also be able to work under pressure, while maintaining a positive and forward-thinking attitude.
Essential Duties and
Responsibilities:
The essential functions include, but are not limited to the following:
The Trade Dispatch Coordinator reports to the Operations Manager Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
Manage the dispatch board to keep field personnel on the move and generate revenue.
Make every effort to compress call scheduling effectively and maximize productivity.
Notify clients ahead of time without fail if the technician is not going to arrive at their location within the scheduled time window and re-scheduling the time at the client's convenience.
Follow the Dispatching For Profits model and work with Trade Managers to ensure technicians are scheduled and leads are followed.
Share responsibility to ensure that all technicians arrive at their designated appointments ON TIME.
Handle customer complaints/ concerns in a timely manner.
Maintaining recurring service appointments to follow the set maintenance schedule.
Extra scheduled service appointments should be booked to make up for any shortfall of repair calls.
Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls.
Review and call all follow ups from the previous day/ week for all unsold estimates.
This includes service and project divisions.
Receive all incoming client calls, recognizing that this is where the client will form their first impression of the company.
Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated.
Have a courteous and pleasant demeanor whether on a phone call or not.
Know that courteousness affects other team members' spirit.
Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.
Notify the client ahead of time if the technician/plumber/comfort advisor is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client's satisfaction.
Participate in weekly huddles with team onsite and via zoom.
Maintain a high degree of integrity and loyalty toward the company and brands.
Always be safety conscious both on the job and while driving.
Participate actively in all training exercises, morning meetings.
Live the Core Values in every interaction Other duties as assigned Requirements High school diploma/GED required Associate degree preferred but not required Self-starter, reliable, flexibility with hours Strong customer service skills Tech savvy and proficient in using Share Site, Service Titan, Google Suite Must pass random drug testing Excellent interpersonal communication skills on a technical level Able to work both independently and as part of a team General knowledge of basic home service needs Working Environment:
Office Computer skills, Multi tasking throughout the day Job Type:
Full-time Pay:
$23.
00 - $25.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Paid time off Professional development assistance Referral program Vision insurance Schedule:
8 hour shift Day shift Holidays Monday to Friday No nights No weekends Overtime Ability to commute/relocate:
Stow, OH 44224:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Dispatching:
1 year (Preferred) Work Location:
In person Wilson Plumbing, Heating, Cooling and Electrical the leading full service home service business in the area.
Third generation family owned and operated since 1958, we are able to offer a warm growth environment with a work life balance second to none.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Third generation family owned and operated since 1958, we are able to offer a warm growth environment with a work life balance second to none.
We focus on the residential home market for Heating, Cooling, Plumbing and Electrical services.
Providing a HVAC and Plumbing contractor we provide homeowners 100% Satisfaction Guaranteed services.
Our team is professional and experienced to meet any challenge, in the past 60
years we have seen some unbelievable challenges overcome by our technicians across multiple divisions.
We value our employees and provide a working environment where your efforts are recognized, valued and rewarded!! Some of the best benefits for our team include:
Highly competitive pay rates Career development trainings Opportunity for growth and advancement Two weeks of paid vacation in your first year Cell Phone reimbursement Health, Dental and vision insurance 401(k) Company Vehicles Paid Holidays Bonuses Company provided iPads for work Company provided uniforms The Trade Dispatch Coordinator supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls.
This role requires the Trade Dispatch Coordinator to think critically to ensure they are dispatching the best fit technician for the call.
If an issue arises, the Trade Dispatch Coordinator will work diligently to solve the problem, to the customers satisfaction.
As part of this responsibility, the Trade Dispatch Coordinator will develop and manage reports, and interact with field personnel to schedule calls efficiently.
A successful Trade Dispatch Coordinator must have the ability to function as a part of a team and be able to think creatively and critically.
The Trade Dispatch Coordinator must also be able to work under pressure, while maintaining a positive and forward-thinking attitude.
Essential Duties and
Responsibilities:
The essential functions include, but are not limited to the following:
The Trade Dispatch Coordinator reports to the Operations Manager Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
Manage the dispatch board to keep field personnel on the move and generate revenue.
Make every effort to compress call scheduling effectively and maximize productivity.
Notify clients ahead of time without fail if the technician is not going to arrive at their location within the scheduled time window and re-scheduling the time at the client's convenience.
Follow the Dispatching For Profits model and work with Trade Managers to ensure technicians are scheduled and leads are followed.
Share responsibility to ensure that all technicians arrive at their designated appointments ON TIME.
Handle customer complaints/ concerns in a timely manner.
Maintaining recurring service appointments to follow the set maintenance schedule.
Extra scheduled service appointments should be booked to make up for any shortfall of repair calls.
Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls.
Review and call all follow ups from the previous day/ week for all unsold estimates.
This includes service and project divisions.
Receive all incoming client calls, recognizing that this is where the client will form their first impression of the company.
Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated.
Have a courteous and pleasant demeanor whether on a phone call or not.
Know that courteousness affects other team members' spirit.
Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.
Notify the client ahead of time if the technician/plumber/comfort advisor is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client's satisfaction.
Participate in weekly huddles with team onsite and via zoom.
Maintain a high degree of integrity and loyalty toward the company and brands.
Always be safety conscious both on the job and while driving.
Participate actively in all training exercises, morning meetings.
Live the Core Values in every interaction Other duties as assigned Requirements High school diploma/GED required Associate degree preferred but not required Self-starter, reliable, flexibility with hours Strong customer service skills Tech savvy and proficient in using Share Site, Service Titan, Google Suite Must pass random drug testing Excellent interpersonal communication skills on a technical level Able to work both independently and as part of a team General knowledge of basic home service needs Working Environment:
Office Computer skills, Multi tasking throughout the day Job Type:
Full-time Pay:
$23.
00 - $25.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Paid time off Professional development assistance Referral program Vision insurance Schedule:
8 hour shift Day shift Holidays Monday to Friday No nights No weekends Overtime Ability to commute/relocate:
Stow, OH 44224:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Dispatching:
1 year (Preferred) Work Location:
In person Wilson Plumbing, Heating, Cooling and Electrical the leading full service home service business in the area.
Third generation family owned and operated since 1958, we are able to offer a warm growth environment with a work life balance second to none.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
