Senior Systems Engineer

Do you enjoy making complex IT solutions accessible to business owners and managers?
Do you want to work with the latest technology?
Can you take ownership of a project and work with a team to make sure it's done right and on time?
Do you have an upbeat attitude, great communication skills, along with the ability to accurately and efficiently solve technical problems?
If so, AtNetPlus may have a place for you on our staff. We are looking for bright, enthusiastic, technically savvy people to solve a variety of IT-related problems for our clients. Although our employees are some of the brightest in our industry, they balance their technical aptitude with friendly personalities.
For some people, IT can be intimidating. We want our clients to be at ease asking questions. We want them to know we will give them straightforward answers that they can understand and trust. Our goal is to build long-lasting business relationships with the companies we serve. We want to build long-lasting relationships with our staff as well.
If you think AtNetPlus sounds like the kind of place where you can make the most of your skills, please send us your resume.
The AtNetPlus Technical Department consists of a team of skilled Network Engineers with various levels of experience that work closely together to meet client's expectations.
If you are a seasoned consultant with at least 5 years of experience supporting Windows server environments and you thrive on solving a variety of technical challenges, this job may be for you. At AtNetPlus, a Senior Systems Engineer must be adaptable, and able to assist other technicians whenever needed. You must also enjoy working directly with clients who are non-technical. Patience and the ability to simplify complex issues are essential to succeed in this position.
In addition, your experience must include a strong understanding of Windows Server 2003/2008/2012, MS Small Business Server, Exchange 2003/2007/2010/2013, Active Directory, networking infrastructure (routing, switching, and security) and Dell Server hardware platforms. Proven ability in designing, installing and supporting small and medium Microsoft Windows & Exchange environments is necessary to succeed in this job. In addition, strong procedural and documentation skills are expected.
Other Key Areas of Experience
Time Management Skills
Communication (verbal / written)
Windows, Active Directory, and group policy troubleshooting.
Diverse storage environments including DAS, NAS, and SAN.
Support and Tier 1, 2, and 3 troubleshooting a strong plus.
In-depth understanding of network infrastructure (WAN, VPN, routers, switches, firewalls).
Multiple certifications are strongly desired:
MCSE, MCSA, MCITP, CCNP, CCNA, CCEA, VCP or other IT certifications is advantageous.
Cisco experience preferred.
Main Job Tasks and Responsibilities
Senior Systems Engineer
Primary on larger projects as defined
Onsite and remote technical support
respond to customer inquiries
research required information using available resources
handle and resolve customer issues
identify and escalate priority issues
follow up customer calls where necessary
Communicate sales opportunities to Account Managers
Oncall rotation
Time entry should be completed as tickets are generated, weekly reports are due 8am Monday morning for previous week.
Performance expectations - 85% billable is the expectation for the position.
Key Competencies
oral and written communication skills
learning skills
customer service orientation
problem analysis
planning and organizing
attention to detail
stress tolerance
Minimum Requirements
5 or more years of technical experience
Extensive knowledge of Microsoft Server Operating Systems
Professional demeanor
Good communication skills
Problem solving skills

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