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Patient Access Rep

Serves as initial contact for all Patient Access Services including but not limited to the scheduling of procedures, data collection, ongoing maintenance of patient census activity, and obtain patient financial information.

1. Education and Training
High School Diploma or equivalent

2. Experience
One (1) to two (2) years of Customer Service experience is required.
Registration, Insurance Verification/Pre-Certification, Financial counseling, and/or Patient account experience, preferably in a medical setting, is preferred.

3. Other Skills, Competencies and Qualifications
Excellent oral and written communication skills required.
Ability to pass medical terminology test administered by HR.
Ability to pass data entry Alpha numeric test administered by HR.
Knowledge of Microsoft Word, Outlook and Excel.
Demonstrated math and analytical skills.
Ability to operate a PC, facsimile and other related office equipment.
Ability to maintain confidentiality of patient and financial records and adheres to HIPAA guidelines/policy.

4. Population Specific Competency
The incumbent will have the ability to effectively interact with populations of the patient (and his or her representative) with sensitivity to the communication needs and an understanding of their needs for self-respect and dignity.

5. Commitment to Service Excellence
The incumbent will be committed to providing exceptional customer service. They will be committed to treating coworkers with respect and dignity to ensure a consistent positive experience for all patients, employees and visitors.

6. Attendance and Punctuality
Adheres to the hospital attendance policy and will make every effort to consistently be punctual when reporting to work and during daily activities.




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