Customer Service Representative - 2:30 PM - 11:00 PM Weekdays Only

Customer Service Representative - 2:30 PM - 11:00 PM Weekdays Only
About Us:
Matco Tools is a manufacturer and distributor of quality, professional grade automotive equipment, tools and toolboxes. Over 13,000 products are sold to customers through franchise business owner/manager mobile tool operators. Matco employs approximately 525 associates in the United States, Puerto Rico and Canada and reported record financial results for 2015.
Founded in 1946 with headquarters in Stow, Ohio, Matco Tools is a wholly-owned subsidiary of Fortive Corporation, a Fortune 500 company, and has revenues in excess of $400 million. Matco distributors operate in all 50 states, as well as in Canada and Puerto Rico. Matco Tools was ranked as the #1 Tool Distribution franchise in 2010 by Entrepreneur Magazine and recognized as Best Automotive Franchise in 2009 by Franchise Business Review. Matco offers its franchise owners industry-leading training, on-going field support, pre-identified customers, and in-house financing. Those thriving in an innovative, supportive, energized organization where continuous learning is the norm will find themselves well rewarded.
POSITION SUMMARY: Customer Service is the critical link to strong communications between the sales field and Matco Tools corporate offices. The Customer Service Rep (CSR) provides the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability.The CSR informs the field of daily customer service promotions along with providing them with error free orders.
+ Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
+ Handle all inbound calls from our internal and external sources.This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
+ Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers.
+ Provide features and benefits to our franchised distributors on our commissioned daily sale items.
+ Perform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives.
+ Input orders utilizing internal ordering software systems.
+ Work cross-functionally with subject matter experts to resolve open questions.
+ Other responsibilities as assigned.
+ High school diploma or GED equivalent
+ Must be able to work 2:30 PM -11:00 PM Monday-Friday
+ ASE certification, automotive experience, tool experience, or related trade school degree a plus
+ On the job experience in working with general automotive mechanics a plus
+ 1 years of call center experience or equivalent experience in dealing with customers
+ Suggestive sales experience preferred
Required Competencies:
+ Basic use of PC and keyboard
+ Effective verbal and written communication skills
+ Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
+ Ability to empathize with customer concerns while maintaining a professional demeanor
+ Ability to learn quickly on the job
+ Ability to multi-task in a fast-paced office environment
+ Ability to answer calls as a primary function of the position
+ Ability to perform suggestive sales.
Fortive Corporation Overview:
Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive?s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.
Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company?s operating model is the Fortive Business System. For more information please visit: www.fortive.com .
Job: Customer Service
Primary Location: North America-United States-OH-Stow
Organization: Matco
Schedule: Full-time
EEO Statement: "The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a ""Fortive Company."" Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation."
Req ID: MAT001734

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